Frequently Asked Questions

You can request your first appointment through the Book Appointment page, by phone or by email. The secretariat will contact you to confirm the date and time, according to diary availability.

Both formats are available, as well as a hybrid one - in-person physical examination and online consultation.

We ask that you arrive 20 minutes before your scheduled time, for administrative registration and the initial nursing/assistant assessment.

Identification, your health service user number and tax number, your health subsystem card (if applicable), previous test results and a list of your current medication. Before the first consultation you will also be asked to read and sign the GDPR consent form.

Cancellations must be notified to the secretariat — by phone, message or email — by 17:00 on the previous working day. Failure to do so may result in full payment of the consultation fee, and future bookings will be subject to a 50% deposit of the consultation value, non-refundable in case of cancellation, no-show and/or rescheduling.

Follow-up appointments are scheduled directly with the secretariat as part of your ongoing care at the Clinic — by phone, email or in person at the end of your consultation.

Specialty consultations cost €100 (first and follow-up). Obesity consultations cost €125. Consultations with Dr. Joana Menezes and Obesity and Lifestyle Medicine consultations cost €185 for the first consultation and €125 for follow-ups. The full price list is available at reception.

For in-person consultations, payment is made at the secretariat, in cash or via ATM/card terminal. For online or remote consultations, payment is made in advance, with proof of the immediate bank transfer sent to the Clinic’s institutional email at least 24 hours before the consultation.

For clinical laboratory tests, all public and private subsystems are accepted. For consultations, we do not work directly with health subsystems. We provide the appropriate clinical documentation so you can request reimbursement from your subsystem.

Yes — prescription renewal without a consultation is permitted only once between two consultations, at a cost of €65. An interim assessment is also available, at a cost of €65.

Clinical Circuits are multidisciplinary consultations, allowing our patients to be assessed across several areas of Medicine, while receiving only a single, comprehensive and integrated treatment plan — with no overlapping treatments, no conflicting information and no need for multiple trips to different locations, with the loss of time this entails for each person.

Eixo Programme - Hormonal, Sexual and Metabolic Health Assessment (Men / Women); Psique Programme - Psychotherapy Assessment with Sociodrama consultation; Reserva Programme - Physiological Reserve and Prevention of Functional Decline.

Yes, Monday to Friday, 09:00–12:00, at the Clinic, in partnership with Germano de Sousa. All public and private subsystems are accepted.

In partnership with Linde, the portable polysomnography or nocturnal oximetry equipment will be delivered to your home. It is later also collected from your home, with no need for you to travel, Monday to Saturday, at a date and time arranged with you. The study is validated by Dr. Inês Neves, certified in Sleep Medicine by the European Sleep Research Society. A clinical report is provided so that you can request reimbursement from your insurance / health subsystem.

12-lead electrocardiogram, validated by Cardiology.

Rua Diogo Afonso, n.º 58, 4150-253 Porto. Opening hours are Monday to Friday, 09:00–19:00. The Clinic is closed on Saturdays, Sundays and public holidays.

We have a physical and electronic Complaints Book. Suggestions may be submitted in person or by email to geral@joanamenezes.pt. Any disputes are mediated by the Clinical Directorate.